Privacy Policy

Perth Flag Co – Privacy Policy

Last updated: 16 September 2026

Perth Flag Co respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit perthflagco.com.au (the Website), create an account, contact us, request a quote, upload artwork or place an order.

In this Policy, Perth Flag Co, we, us and our mean ABN  trading as Perth Flag Co.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. It can include a person’s name, contact details, delivery address and information connected with an order or enquiry.

2. Information we collect

Depending on how you interact with us, we may collect:

• your name and business or organisation name;

• billing, delivery and collection details;

• email address and telephone number;

• account login information and account preferences;

• products viewed, cart contents, orders, quote requests and purchase history;

• product selections, dimensions, quantities, deadlines and delivery instructions;

• messages, enquiries, feedback, complaints and customer-service records;

• artwork, logos, photographs, documents and other files you upload or send to us;

• marketing preferences and records of consent or unsubscribe requests;

• payment and transaction information, such as payment status, transaction reference and payment method;

• device and technical information, including IP address, browser type, device type, operating system, referring pages, pages viewed, session information and approximate location derived from an IP address; and

• information collected through cookies, analytics tools and similar technologies.

Please do not include unnecessary personal or sensitive information in uploaded artwork or free-text fields.

3. How we collect information

We may collect personal information:

• directly from you when you use the Website, create an account, contact us, request a quote, upload artwork or place an order;

• when you communicate with us by email, telephone, online form or another channel;

• automatically through the Website, cookies, server logs and analytics tools;

• from payment providers when they confirm or manage a transaction;

• from delivery, collection or service providers where this is necessary to manage an order; and

• from another person or organisation authorised to deal with us on your behalf.

If you provide personal information about another person, you should have authority to do so and, where appropriate, make them aware of this Policy.

4. Why we collect and use personal information

We may collect, hold and use personal information to:

• operate, maintain, secure and improve the Website;

• create and manage customer accounts;

• respond to questions, enquiries and quote requests;

• prepare artwork proofs and produce custom products;

• process payments, orders, refunds and credits;

• arrange delivery or click-and-collect;

• communicate about order status, artwork approval, production and delivery;

• provide customer service and resolve complaints or disputes;

• prevent fraud, misuse and security incidents;

• maintain business, tax, accounting and warranty records;

• comply with legal and regulatory obligations;

• understand Website usage and improve our products, services and customer experience; and

• send marketing communications where you have consented or where otherwise permitted by law.

If you do not provide information we reasonably need, we may be unable to create an account, prepare a quote, process an order, manufacture a custom product or respond to your request.

5. Uploaded artwork and files

Files uploaded for a quote or order may contain personal information, business information, logos, photographs or other content. We use uploaded files to assess a quote, prepare proofs, manufacture the requested product, provide support and maintain appropriate order records.

We may share an uploaded file with a production partner or contractor only where reasonably necessary to fulfil the request or order. We do not intentionally use confidential customer artwork for unrelated marketing without permission.

You should remove unnecessary personal, confidential or sensitive information before uploading a file.

6. Payments

Online payments may be processed by third-party payment providers, including providers supporting card payments, PayPal, Apple Pay or Google Pay.

Payment providers collect and process payment details under their own privacy policies and security standards. We may receive limited transaction information, including payment status, payment method, transaction reference and billing details. We do not intentionally store complete card numbers or card security codes on our Website servers.

7. Cookies and similar technologies

The Website may use cookies, pixels, local storage and similar technologies. These technologies can help us:

• keep the Website and shopping cart operating correctly;

• remember account, cart and preference information;

• maintain security and prevent fraud;

• understand Website traffic and performance;

• identify technical problems; and

• measure or improve advertising and marketing where permitted.

Some cookies are necessary for the Website to function. Others, such as analytics or advertising cookies, may be optional and subject to consent controls where required.

You can control cookies through your browser settings and any cookie controls provided on the Website. Blocking some cookies may affect account, cart, checkout or other Website functions.

8. Analytics and technical data

Our web server and service providers may automatically log technical information such as IP address, browser, device, referring page, pages viewed and the date and time of access.

An IP address can sometimes be personal information. We may use technical data to operate and secure the Website, diagnose issues, understand usage and improve performance. Where practical, reports used for general analytics are aggregated or de-identified.

9. Marketing communications

We may send information about products, services, offers or Website updates where you have consented or where permitted by applicable law.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us. We may still send non-marketing messages needed to manage an account, quote, order, payment, delivery, complaint or legal obligation.

10. When we disclose personal information

We may disclose personal information to trusted third parties where reasonably necessary for the purposes described in this Policy, including:

• website hosting, maintenance and security providers;

• ecommerce, account and order-management providers;

• payment processors and fraud-prevention providers;

• email, communications and customer-service providers;

• analytics, advertising and marketing providers;

• couriers, freight companies and collection providers;

• printers, manufacturers, installers, designers and production contractors;

• accountants, insurers, professional advisers and debt-recovery providers;

• government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; and

• a purchaser or adviser involved in a proposed sale, restructure or transfer of all or part of the business, subject to appropriate confidentiality safeguards.

We do not sell personal information in the ordinary meaning of selling customer lists for money.

Service providers may only use personal information for authorised services or as otherwise permitted by their own legal obligations and privacy terms.

11. Overseas disclosure and processing

Some technology, payment, cloud, analytics, email or support providers may process or store information outside Australia. The countries involved can vary depending on the provider and service configuration and may include [confirm and insert likely countries, such as the United States].

Where Australian privacy law applies, we take reasonable steps required by law in relation to overseas disclosures. However, overseas recipients may be subject to different privacy laws.

Contact us if you would like further information about the overseas locations relevant to your information.

12. Storage and security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps may include access controls, secure connections, software updates, backups, monitoring and limiting access to people who need the information for their work.

No internet transmission or storage system is completely secure. You are responsible for keeping account passwords confidential and should notify us promptly if you suspect unauthorised account activity.

13. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to manage orders, warranties, disputes, accounting, tax, legal and security requirements.

Retention periods vary according to the type of information and our legal obligations. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it, subject to backup cycles and lawful record-retention requirements.

14. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

You can update some account details by signing in to your account. You can also contact us using the details below. We may need to verify your identity before processing a request.

We will respond within a reasonable period. If we refuse access or correction where permitted by law, we will generally provide written reasons and available complaint options.

15. Privacy complaints

If you have a privacy concern or complaint, contact us using the details below and provide enough information for us to investigate. We will acknowledge the complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.

16. Data breaches

If we become aware of a suspected data breach, we will assess and respond to it. Where required by the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

17. Children’s privacy

The Website is intended for people able to enter into purchases or business transactions. We do not knowingly seek to collect personal information directly from children without appropriate involvement from a parent or guardian.

18. Third-party websites

The Website may link to third-party websites or services. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing personal information.

19. Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations. The current version will be published on the Website with the date it was last updated. Material changes may also be communicated through the Website or another appropriate channel.

20. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Perth Flag Co
ABN:
Email: in**@*************om.au
Phone: 0437 225 996
Website: https://perthflagco.com.au/